PRIVACY POLICY
Last updated: 15.03.2026
Risonix Ltd. Office 1, 1 Coldbath Square, Farringdon, London EC1R 5HL, United Kingdom
Risonix Ltd. (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information in accordance with UK GDPR and the Data Protection Act 2018.
1. Who We Are
We are Risonix Ltd, a UK-registered company and the data controller for all personal data collected through our website and online store (powered by WooCommerce).
- Email: [email protected]
- Address: Risonix Ltd. Office 1, 1 Coldbath Square, Farringdon, London EC1R 5HL, United Kingdom
- Company Number: 12869869
2. Personal Data We Collect
A. Information you provide directly
- Name
- Email, phone number
- Billing & shipping address
- Payment details (processed via secure third-party systems)
- Order history
- Subscription preferences
- Account login information (if you create an account)
B. Automatically collected data
- IP address
- Device & browser information
- Page activity on our site
- Cookies & tracking technology
- Referring URLs
C. Payment data
We do not store full card details. Payments are processed by Stripe, PayPal, Apple Pay or similar secure providers.
3. How We Use Your Data
We process your information under the legal bases of Contract, Legitimate Interests, Consent and Legal Obligation.
We use your data to:
- Process and fulfill orders
- Manage your subscription
- Provide customer support
- Improve website functionality
- Notify you of offers or updates (only with consent)
- Maintain accounting and tax records
4. Marketing Communications
You will only receive marketing messages if:
- You opt in through our website
- You’ve previously purchased from us and have not opted out (as permitted under PECR)
- You are registered in our database through some other events, activity or interaction
You may unsubscribe anytime.
5. Cookies & Tracking Technologies
We use essential, functional, performance and analytics cookies to:
- Keep your shopping basket active
- Remember your preferences
- Improve user experience
- Analyse traffic
You can manage cookie preferences at any time through:
- Our cookie banner
- Your browser settings
See our Cookie Policy (Section 4).
6. Sharing Your Data
We share data only with trusted partners:
- Payment processors
- WooCommerce hosting providers
- Couriers and fulfillment teams
- Email and CRM systems
- Analytics and security tools
We never sell personal data.
7. International Transfers
If personal data is transferred outside the UK/EEA, we ensure legal safeguards such as Standard Contractual Clauses.
8. Data Retention
We retain:
- Order records: 6 years (legal requirement)
- Account data: while the account is active
- Marketing data: until you opt out
9. Your Rights
You may request:
- Access
- Correction
- Deletion
- Restriction
- Data portability
- Objection
- Withdrawal of consent
Contact: [email protected]
If you’re unhappy, you may contact the ICO at ico.org.uk.
SHIPPING POLICY
Last updated: 15.03.2026
Shipping Policy
Risonix Ltd. ships energy cans and freshly roasted coffee across the United Kingdom. We roast in small batches and dispatch orders quickly to ensure peak freshness.
1. Processing Times
- Orders dispatch within 1–3 working days.
- Weekends and bank holidays are excluded.
- Subscription orders follow your chosen schedule.
2. Delivery Issues
If your order is:
- Missing
- Delayed
- Damaged
- Incorrect
Email [email protected] within 7 days of receipt with your order number and photos where applicable.
We will investigate and arrange a replacement or refund when appropriate.
4. Risk & Ownership
- Ownership transfers once payment is processed.
- Risk transfers once the parcel is delivered to the address provided or an authorised pickup location.
COOKIE POLICY
Last updated: 15.03.2026
Cookie Policy
This website uses cookies to enhance your browsing experience and analyse site performance.
1. What Are Cookies?
Cookies are small text files stored on your device that help websites function smoothly and securely.
2. Types of Cookies We Use
Essential Cookies
Required for:
- Checkout
- Shopping basket
- Account login
- Site security
Functional Cookies
Used to remember:
- Preferences
- Region or language
- Login sessions
Performance & Analytics Cookies
Help us understand:
- Which pages are visited
- How users navigate the site
- How we can improve
Marketing Cookies
Used only if you consent.
3. Managing Cookies
You can manage cookies by:
- Adjusting your browser settings
- Using our cookie banner
Disabling cookies may affect site performance.
TERMS & CONDITIONS
Last updated: 15.03.2026
1. Introduction
These Terms & Conditions govern your use of the Risonix website and all orders placed through our online store.
By using this site, you agree to these terms.
2. Orders
- Orders are confirmed once payment is processed.
- We reserve the right to refuse or cancel orders at our discretion.
- Product descriptions, prices, and availability may change without notice.
3. Pricing & Payment
- Prices exclude VAT where applicable.
- Payment must be completed before dispatch.
- Payments are processed securely via third-party providers.
4. Subscriptions
- Subscriptions renew automatically.
- You may cancel anytime in your account.
- Changes must be made before your next billing cycle.
5. Intellectual Property
All content on this website – branding, text, images, design – belongs to Risonix Ltd.
Unauthorised use or reproduction is prohibited.
6. Liability
We are not liable for:
- Delays caused by courier services
- Losses from misuse of products
- Indirect or consequential damages
Our liability is limited to the value of the item purchased.
7. Governing Law
These terms are governed by the laws of England & Wales.