RETURN & REFUND POLICY
Last Updated: 15.03.2026
At Risonix, we are committed to delivering products of the highest quality. If for any reason you are not satisfied with your purchase, we will do our best to resolve the issue promptly and fairly.
This policy outlines the conditions under which returns, refunds, and replacements may be processed.
1. Order Issues or Damaged Products
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your order.
To help us resolve the issue quickly, please include:
- Your order number
- Photos of the damaged or incorrect product
- A brief description of the issue
Once reviewed, we will arrange a replacement or refund, depending on the situation.
2. Returns
Due to the nature of food and beverage products, we generally do not accept returns for opened items.
However, returns may be accepted under the following conditions:
- The product is unopened and unused
- The return request is made within 7 days of delivery
- The product is returned in its original packaging
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
3. Refunds
Once a returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method
- Processing time typically takes 5–10 business days depending on your payment provider
Shipping costs are non-refundable, unless the return is due to an error on our part.
4. Order Cancellations
Orders may be cancelled before they are dispatched.
Once an order has been shipped, it cannot be cancelled and will fall under the return policy above.
To request a cancellation, please contact us as soon as possible.
5. Exchanges
We currently do not offer direct exchanges.
If you would like a different product, please place a new order after your return or refund has been processed.
6. Non-Returnable Items
For safety and quality reasons, the following items cannot be returned:
- Opened food or beverage products
- Products without original packaging
- Items returned outside the return window
7. Shipping Issues
Risonix is not responsible for delays caused by:
- Courier service disruptions
- Customs clearance processes
- Incorrect shipping information provided by the customer
If your package appears lost or significantly delayed, please contact us and we will assist in investigating the issue with the courier.
8. Contact Us
For any return or refund requests, please contact our support team:
- Email: [email protected]
- Website: www.gorisonix.com
- Contact Form: Available on our Contact Us page
Please include your order number in all communications.
9. Policy Updates
Risonix reserves the right to update or modify this policy at any time. Updates will be posted on this page.